Stonebriar Chevrolet Service

Great experience all around at Stonebriar Chevrolet! Johnny was great to work with right off the bat. Very helpful and kind and informative during my first car buying experience!

The entire sales process was quick, easy, and seamless from the day I expressed interest in the in-transit vehicle until the time I purchased it upon arrival 5 days later. Jason Helsley, my salesman, and every other staff member I encountered was very friendly and helpful. I will definitely recommend Stonebriar Chevrolet to others simply because their level of customer care and service is unmatched.

My appointment for an oil change was for 10:00am. I arrived a few minutes early to check in. The check in process was fine. The oil change took 3 hours which is absurd when you schedule an appointment. The scheduled time needs to be honored and you shouldn’t get shuffled off to wait. The oil change took nearly 3 hours, which is pretty excessive again when considering the appoint was for 10:00am and not completed until nearly 1:00pm. The item I have the biggest issue with is that the car was returned to me with oily hand prints inside the car and on the alcantara leather of the door panel. Keeping in mind that this is nearly an $80,000 dollar car with only 500 miles on it. This is completely unacceptable. The techs need to do a better job and the dealership needs to demand that cars are not returned oil stained to the customer. Now I have to clean it but ultimately this devalues the customer’s car if it can’t be cleaned. This needs to be addressed.