Firestone Complete Auto Care

I went in for an alignment. Brett took my truck at 11:53am. Said it would be an hour, two tops. Four hours later without hearing a single thing via text or call or email I decided to go up there in case I missed his call or text. Only to find the truck had not been touched for half the day. Brett apologized for not staying on top of it and letting it slip like if my ticket/vehicle was overlooked entirely. So I left without an alignment. My suggestion to anyone for this specific location is to not drop off your vehicle or they will just completely forget about it. Stay there so they see you, and you can stay on top of them asking about your car frequently and following up to make sure they don’t let your car slip between the cracks.

I went three different places to get my ace fixed none of them knows how to fix it but when I came to Firestone They did their best and fixed it in just under an hour. They definitely deserve 5 stars. Service: Air conditioning

Absolutely Pathetic customer service. Drop my truck off requesting for an alignment as I have the lifetime alignment that I had purchased previously. I also requested for the tires to be rebalanced as they are expensive tires and it is time for a rebalancing. When I go to pick up the truck the front desk says she had no idea I had even asked for a tire balance we discussed when I dropped it off with the same lady. Not to mention the alignment is worse and my steering wheel is way more off of straight than it was when I dropped it off. Not sure how companies survive running like this, to someone who knows less about cars this would be an absolute nightmare. Services: Tires, Wheel alignment