Dallas Precision Imports

Unfortunately, I did not have a good experience at Dallas Precision Imports. I took my 2015 C300 Mercedes to them to diagnose a hesitating gear shift. They misdiagnosed the problem, insisted that replacing a part would fix the problem, charged me $500, did not fix the problem and refused to even issue a partial refund. Rob called me and said I needed to have a part changed to fix the gear shifting issue. I agreed and unfortunately this did not fix the problem. In fact, it made zero difference. When I took the Mercedes back to them, they agreed to take a second look and it soon became apparent that this was out of their wheelhouse and they did not have a clue why this problem was occurring. They should have been up front and more transparent about their capabilities with modern Mercedes transmissions and I would've gladly taken my car elsewhere. Since Rob insisted that spending $500 to change a part would fix the problem, when it became apparent that his diagnosis clearly was incorrect,

We went into Dallas Precision for a 2nd opinion when Christian brothers told our Insurance company that my accident had nothing to do with engine issues. I had no engine issues prior to the accident which led me to believe it had to be caused from the accident. Dallas Precision was able to find the route cause from the accident and was able to provide proof to the insurance company to get me a new engine. The Owner, Michael, even stepped in to help us deal with the insurance company. They went above and beyond to get the situation resolved. Never been to a mechanic shop that actually cared to get us back on the road again. They also have manageable prices and willing to work with you. I would highly recommend! Services: Auto engine diagnostic, Engine repair

Diagnoses was performed and could not list or provide the appropriate time that was worked on the vehicle, therefore leaving a discrepancy on labor that was charged for diagnoses. Would not recommend due to lack of professionalism and honesty. Prices for diagnoses also seem to be more costly then a dealership. Given prior history with reviews, responses seem to be copy and paste and no real form of concern. Will continue to not recommend this repair facility due to Management.