Christian Brothers Automotive Corpus Christi

I have a non-luxury gas car and the brakes make noise when pressed. So I took the car to CBA for repairing. The price quote I got is about $3,570 to replace fou r rotors and brake pads, but the price I googled is typically between $200-$800 to have a complete brake repair that includes pads, rotors, and calipers. In add ition, the quote to replace the battery is about $598. I bought and replaced multiple car batteries before by myself and know that the battery itself should cos t less than $200. I asked the CBA customer service to explain why the price is so high, the customer service was rude and impatience and won't explain: this is our price, take it or not? I immediately declined the sky-high price quote on the phone and went to CBA to pick up my car. Luckily I met another CBA guy and complained to him the price and terrible customer service. He was nice and polite, he listened and gave me another price quote of about $1,000 to replace both front and rear rotors and brake pads, and

I took my car here to do a complicated steering/suspension repair that took them 2-3 weeks to complete. I got my car back with a MISSING CATALYTIC CONVERTER that had been stolen while the vehicle was in their care, not to mention a fresh big scratch. Christian Bros did nothing to make it right, and didn’t even assist with security camera footage. This place is CRIMINAL. DO NOT TRUST THEM WITH YOUR CAR.

We use Christian brothers regularly at home and love them, so when our car broke down on vacation, of course we chose them. What a mistake. Almost no communication - we felt like we constantly had to call them to find out what was going on, even when we asked them to call us. The kicker was as we were getting ready to leave vacation, we called to see if the car was ready (because of course they hadn’t called us) and the customer service rep said “yes, it’s ready.” Hubby says, “great, so it’ll be fine to drive back to Houston?” And she says “oh, I didn’t say that!” I’m not saying they should have been able to fix the issue…I’m just saying they should’ve told us the full story on what they were able to do. Service: Transmission