Midas

I'm from Canada and was in Memphis for work training back in January. While I was there my muffler rusted apart. Midas did what Honda and other shops weren't able to do and get me back in my car within two days. I was very thankful for this. This is why they got 1 star from me. HOWEVER, I just had my car checked over today by my local mechanic and I was told that my muffler was in rough shape. I guess they bent the pipe to get it to fit in and charged me over $1200 CAD for this repair. My mechanic said that this repair including labor would have cost me just over $300 CAD. All this to say, Midas did a poor job fixing my vehicle and charged me 4 times what it should have. Don't bother coming here!

I paid $1400 to have a catalytic converter put on. After driving the car less than 200 miles and after 90 day warranty the manager said she couldn’t do anything since it was out of warranty. I asked for the district manage number and she wouldn’t give me his number. She said she was the only person in charge along with the owner. She then said the owner was on a plane and couldn’t be reached. I do understand it was out of warranty but If it was done correctly in the beginning it wouldn’t have been a problem. The issue stem from the technician not doing his job properly and Midas manager not attempting to correct the problem. The manager tells me that I would have to pay $150 to pay in labor for the technician to fix the issue. Poor customer service.

My Wifes car broke down with starter problems. Midas was right there. Took a chance and had them fix it. All went well they put in new starter. Car was done in a few hours and the price was fair. Happy with their service.