Firestone Complete Auto Care

If your car is about to explode, keep driving to the cedar bluff location. Today I pulled into this Bearden Location Firestone in a panic because my relatively new vehicle’s check engine light was flashing and my car was shaking if I were to drive on any sort of incline. I am a member of their resolve program which is being phased out soon, but before I could even talk about what my issue was I was shooed away to a different location because “no one on staff today could help me because I was a resolve member.” What I needed done wasn’t even covered by the plan but the staff there wasn’t even aware of their own policies. Sad that I had to risk damaging my car even more having to crawl 15 min up the road to the cedar bluff Firestone, but I made it in one piece and am getting my problem resolved. Do not recommend this location.

I’ve been going here for a few years, and the service has slowly regressed in that time. The most recent time I brought my car in for an appointment at 8 am. They said they would call when it was ready, and I called at lunch and at 5 pm for updates with no answer or voicemail. I came in at 6 pm to ask for my car and they hadn’t even started on it. They quickly changed my oil, and I had asked for the air pressure in my tires to be checked. On my drive home, my tire pressure indicator went off and when I checked my tires, two of the four were low. It seems to be a pretty busy season for them, but the stress is apparent in the way the employees interact with customers.

Great place recommend to anyone for great services and perfect timing atleast on my end could be cause I’m beautiful