Brown's Body Shop

Received an estimate in December and did not get an appointment until April. I received a call 5 days prior to confirm, I told the guy, I received an email within the week, that they would not accept my insurance. He knew nothing about it! After he had me on hold, he came back with some “bad news” the owner (refused to give her name) no longer accepts my insurance so they will not fix my car. This has been 4 months waiting! Sounds like Brown’s Body Shop is to big for their britches. I am certain if the shoe was on the other foot, she would be very unhappy with the lack of communication and unprofessionalism. The truth is, this is BAD business!!!

Shout out to Brown's for great customer service! I noticed my front bumper was loose - I thought one of the clips had broken. I went to Brown's to get an estimate to get it fixed. They were able to get the bumper back in place and discovered that I was missing some clips underneath the bumper -- I guess the prior owner had had work done on this before. They put new clips on the undercarriage, and I was good to go! They saved me a lot of time and money by their honesty and customer service.

Brown’s gave us an estimate to fix my wife’s Crossfire damaged by some guy loosing a load of roofing shingles off his truck on I65. The repairs which included windshield replacement, a headlamp and a lot of front end bodywork was done to perfection and Russ kept me appraised of the expected delays with the supply chain. Picked up the car today and it looks fantastic and the bill was exactly as originally quoted. Can not expect better service!! Well done folks at Brown’s!!