Pep Boys

This location is slow . My car is still sitting in the parking lot while nothing is getting done .. these are young kids around the ages of 19-21 . How are y’all allowing other to make still make appointments when y’all not fixing on the one that came with an appointment . I’m at the point where I’m going to get my car it’s been 2 days . No call no text no update or anything. The pep boys really starting to crumble… they really need the Undercover boss show to take place at this location

The one on Bartlett Blvd in Bartlett is clean and not crowded with friendly and professional personnel. Kinda out-of-the-way and received good service. However, the ceiling light in the women's bathroom needs to be replaced and the chairs in the lobby are very worn. The manager is aware of these small issues and he says he'll take care of them.

I made a appointment and I was told the wait was going to be 2 hours. 2 hours turned to 3. The manager, Chris was rude to a customer and told the customer if you are going to complain I am not providing you any service.! I guess he has the right to do that, but I found that so unprofessional. Also, there were 3 other customers who dropped their car off early that morning and they were still waiting for their vehicles to be worked on which was at 5 pm . The service was terrible!