State Auto Body

Wow! Where do I begin in this review? Well, I am writing this review not even 10 minutes since I've picked up my car. As you can see in the pics, I swiped my passenger side quarter panel on a pillar leading into my apartment garage. Very unfortunate situation -- I began researching auto body shops the same evening it happened. How fortunate am I to live walking distance from State Auto Body. With COVID going on, I was able to upload photos of the damage directly to the auto body shop, Steve called me about noon that same day and asked me if I was available to bring the car in. Everything was extremely smooth and it helped to keep my anxiety down about what had happened. Steve and Mario were extremely helpful throughout the entire process from helping me through submitting the claim to insurance to getting my rental car set up. Steve knows all about customer experiences and customer service; he's all about the customer and their happiness. As you can see, my car is back like she never l

This is a service nobody wants to have to use, but is very thankful for when the situation demands it. We were in a car accident in September. Geico wanted to ship our car out of state to Melrose to have it inspected for damages. We declined. By state law we can have the car towed to any garage and have work done by a company of our choosing. I called the large autobody shop that plays ads on the radio all day long. The one in Providence. However when they heard the age and type of the vehicle they told me it “would not be worth fixing”. I offered to email pictures and told them that due to cost of used cars going up Geico decided not to total. They never responded to my emailed photos and pretty much declined the job. I then turned to Google reviews and found State Autobody on Valley Str. From the first interraction I was blown away! These people picked up the phone, returned calls, and presented very professionally. They came to take my car which was at the state tow lot. Due to the

I came in to have my front bumper repaired after hitting a fence. They squeezed me in and had the front bumper fixed and the paint matched within ONE WEEK! Everyone was super professional and kind. They walked me through everything that needed to be done step by step and showed me the cost breakdown. There were no surprises. I appreciated their timeliness, professionalism, and transparency. Services: Body & Trim, Painting