Firestone Complete Auto Care

Have been using these guys for years now. So I brought daughters car in today for inspection, oil change and tire rotation. She also needed her front headlight bulb replaced. I bought and tried to do myself, but couldn't get the cover screw off. So I figured I'd ask them to quickly swap out bulb for while they were doing work. Something a trained guy could do in 5 mins. ( Normally, I could in 10 to 15). Guy says no problem. Get home and look at invoice. I see they charged me 58 F ing dollars to replace bulb, that I gave him. Really?? I called and asked and his response was ... Labor is 80 something an hour. So it took over half hour to replace? I am not happy and seriously considering switching places now. Now I don't expect to get anything free in this world, but 58 to change a light bulb? Then they forgot to note on invoice that tires were rotated. He's swears they were, but how can I trust him? Don't want my kids tires to wear uneven. Really unhappy with today's service. Service: Oi

Great experience start to finish. I called to move up my appointment and was able to come in an hour earlier. 4 new tires took just about an hour. Staff was very friendly and there was ZERO pressure to add additional services. I opted for an alignment after he sat down and explained (without any sales pitch) why it would be beneficial. My car drives soooo much better now. I plan to go back for oil changes and anything else I may need.

Had an issue with an Avis rental car and didn't realize that the car had to be repaired while in the customer's possession. Got an appointment, brakes and two front tires, and was out within 2 hours while I waited. I really appreciate Kenny and Ryan and their team for getting this vehicle serviced so quickly ???????????? Services: Tires, Brakes