Karch Auto

Took a work/company vehicle here for Auto Body repairs due to a small accident— nothing but great things to say! Very easy communication, very friendly, quick service, great work, and they even cleaned the inside of the vehicle (made it look great and went above and beyond!!) Service: Auto body & trim repair

I want to premise this by saying this didn't start off all bad. In February, after my car was side swiped by another driver, I brought my car to Karch for an appraisal estimate as advised by my insurance company. Having had previous bad experiences with them in the past, I hoped the third time would be okay. The estimate went okay. Just ok. I was told at the time of the estimate that they wouldn't be able to schedule me for repairs until March 31st. I thought, no problem, my car can still be driven, whatever. For one reason or another it was pushed back to today, May 9, 2022. I drop my car off this morning at 8 am, hand over the keys, go pick up the rental I had scheduled. I proceed to go about my day. At 3:30 pm, after having my car all day with no word and no work having been started, I get a call from Karch Auto. I return the call within 5 minutes after listening to the voicemail that was left. It simply states "... This is Tom from Karch Auto Body. I was just calling to let you kno

I was a customer for over four years until my recent move. Overall, my experience was positive. Occasionally, there were issues such as incorrect installations, incomplete repairs, or accidental damage to certain parts. However, they always rectified these issues free of charge since I used OEM parts. If your car is second hand and you plan to sell it in the future, I recommend this place.