Medford Nissan Service Center

I recently purchased a used car from Nissan. A few days later the strut mounts needed replacing & I noticed a Loud, Irritating rattle. They gave me a generous discount for the repair; (they were under no obligation to do so). Both Issues we're resolved. Everyone was so helpful, from the sales department to the service department. The Service Rep., Caitie, was very patient & clarified all my concerns & questions. I really appreciate her effort in making my experience easy. Also, the service area is impressive, as it's ultra clean and well maintained. The waiting lobby is also pleasant. I'll definitely be back when I need any future service or an oil change.

So I set my appointment and traveled from Klamath Falls to the Medford store. When I arrived the the staff were very friendly and courteous. When my vehicle was finished they called me. I returned to the store and they explained what they had done. Apparently the sensor was being blocked by my license plate and they had to order the mounting system to move that from there. I also had a piece of trim that was damaged on the corner and they were going to replace the entire piece. Turns out that the person who was installing the replacement trim broke the new one while attempting to install it. So when it was all said and done my vehicle actually left the shop in worse condition than when I arrived and now I have to make a second trip. Services: Auto engine diagnostic, Body & Trim

Rodents ate my electrical, Nissan service center assured me that they would repair and replace any damaged items. I have a second set of keys to my car so I inspected my car before I paid. They were rushing to get me to pay before giving me back my keys. I brought up the fact that I still had exposed wiring under my hood. They wanted to charge me $342 for electrical tape they wrapped around the exposed wiring when I was told that they soldered it. Statutory fraud. They offered to complete the service for free. Staff did not look or sound surprised at all by the fact that they tried to charge me an exuberant sum for tape and all I got was, "well I didn't know the mechanic did that." Don't go here. Absolute trash frauds. Services: Electrical repair, Electrical