Crater Lake Ford Service Center

These people were superior. They fixed my front end wobble in a very short order. They made an extra effort to get me in and to fix the problem. The service manager who handled my case, was friendly, courteous and kept me informed. Great bunch of people at Crater Lake Ford. Other dealers should take note of this companies care and how to treat people.

It wasn't a bad experience but it far from the best. I made a service appointment online and arrived into the service bay onetime. I stood outside my truck between 10 - 15 minutes while 2 service advisors were at their desk a few feet away. They talked with other employees and walked right by me. I finally asked one if this is where I'm supposed to be to get his attention. The service advisor I was assigned to wasn't there so he got me checked in. They had drinks and snacks in the waiting room but no one gave me like the wifi password since I was waiting. They did offer a free shuttle to my house but I didn't live nearby. They did what they needed but it just didn't appear they were going to do anymore than they had too. An example to car wash, or floor matts on my vehicle and after a 3 hour wait I got up to walk around. I then saw my truck in the parking lot. I don't know how long it had been there, but no one notified me it was ready.

I had a great experience getting my car serviced there! They offered to take me home as part of their chauffeur service and they even delivered my car as part of their delivery service. Definitely will be coming here!