Lithia Chrysler Dodge Jeep Ram Fiat of Eugene Service Center

I bought my truck cash over 2 years ago including an extended warranty. Shortly after I noticed a shutter in the engine. I mentioned it to the dealership service department and was assured it was a feature which caused the engine to shut off to save gas. The issue continued and was not as described so I made an appointment, that was several months out, I was again told there was nothing wrong with the truck. The issue persisted, I made multiple appointments over a year and a half and was treated poorly by staff; calls not returned, appointments out several months, told there was nothing wrong. Over the past six months the engine shutter has turned into the entire car shaking when shift at various speeds and strong jerking when shift gears as well. After another service appointment I was told to take it to have the transmission serviced. I made the appointment and was told by the transmission tech they would not service my transmission since the shutter was so bad if there was damage th

Sales staff was great. Wish I could have only dealt with one person through the whole sale but everyone was great. As far as detailing of vehicle I purchase I give that a one star. Old ice cream stains on side of console, compartments were dirty and stained on the inside. Engine was dirty. Given I bought a used truck, it does not take that much longer to fully detail a vehicle. Likely hood of coming back in future is 50/50 depending if they have a vehicle I want.

Absolute horrible place!!! DO NOT BRING YOUR CAR HERE!!! Our service advisor Billy would not call us back. He never got us an estimate. We waited for a solid week. They would not tell us exactly what was wrong with our car. I left a voicemail for the service manager about the situation, asking for answers after a week and he never called me back. Yet to even hear anything. Billy, is completely worthless as an advisor. We drove 3.5 hours out there just to say forget it and sold the car to a technician for $885.00. They kept telling us that the first repair would cost a minimum of $2500.00. But that might not fix it. The next repair world cost a minimum of $3600.00 and that might not fix it. The final repair would be a whole new engine. After spend maybe 6,000.00 guessing what’s wrong??? What!!! This is on a car worth maybe $5,500.00. The technical who purchased the car was the most helpful. We hope that he can get the car fixed up and have a decent daily driver for himself. But