Classic Collision

A complete nightmare of a company. Our nieces car was worked on by Classic Collision. The parts looked used and the vehicle made a lot of strange noises. This week the motor literally dropped out of the bottom of the car. We paid for our niece to have it towed back and the Receptionist threatened to sue the tow company and refused to have it returned to their shop. You'd be better off using a hot glue gun to fix your vehicle. ????

This place will have my car for two months now. No communication or updates about when my car will be done. Just an estimate date. My date changed twice. I called 5 days before the second pick up date i was told and the receptionist read off what was on computer and thats it. The day of pick up my date changed again to another two weeks out without notice just a text message saying another two weeks on the morning of pick up. When I called, I was told parts were on back order and they just came in but no one said nothing like that the 5 days before i called in. I plan my life and schedule hoping to have our main transportation back. I have been patient and understanding the whole time but its also rude to assume my rental is being paid for when every insurance claim is different and my rental Is NOT being paid for as i am paying for it and I shouldn't have explain that over the phone to classic collision. I also shouldn't have to explain my life and why its important to communicate pro

This shop takes your money and then does not do any work, but have a million excuses why. Nancy the secretary is unprofessional and downright rude...Chase the parts purchaser says he is under no obligation to relay the status of returning my refund since they did not do the work but kept my car for a month and returned it not running right.. They are crooks, unprofessional and downright dishonest. They have kept my insurance money for 3 months, after several inquireis they cannot even tell me one fact about getting my moeny back to me. But they cashed it. I have called the police but they said it is a civil matter. Don't take your car here! They will feed you story after story.