Firestone Complete Auto Care

An excellent experience. I rarely write reviews and must admit if I have, they can sometimes only be done when I have criticisms. However, My wife and I could not go without acknowledging how much we appreciated service received at this Firestone Location. We had both of our car batteries fail within a 24 hr period. One turned out to need a corroded terminal replacement first which I was able to do on our own. However, the other car was a more involved process to replace, code and register the battery. Dealerships as well as other local mechanics I checked with were quoting $400-700 dollars for the process. Earl was knowledgeable with our vehicle which was clear with our first phone conversation. He remembered me when we brought the vehicle in hours later and went above and beyond to fit me into a busy schedule and completed the install in at the exact time promised at a fraction of the cost. On top of all of that he applied a discount promo to our final bill that we were unaware of.

I went in for an alignment appointment scheduled at 3 and they didn't get my vehicle inside until after 5pm. I just needed a simple alignment and my steering wheel was dramatically more off center than when I brought it in. Their "techs" apparently don't know what a drag link is. They also won't do lifetime alignments on vehicles with lift kits, which i understand, but the price they charge for an alignment is disgusting considering the poor quality.

When my car died and left me and my son stranded in the bofa parking lot I got a tow to Firestone. They called the next day - dead starter and blown tire. Both fixed by the end of day at reasonable price. Thank you Manager Earl Adels - you guys did a good job.