Conrad's Tire Express & Total Car Care

Covid. COVID covid. That’s their excuse for lousy service. C’mon man. Covid was 3yrs ago. How long are going to milk that. This used to be a great shop. Now poor Ron B seems to be the only guy working here. While other techs are too busy on their phones. Or standing around. I’ve been coming here since 2014. Sad to say this my last visit. At least when I had to take the car to the dealer for a recall. They preformed maintenance too, and I was out in a hour, hour and a half at most. I brought my car to Conrad’s at 8am. I had an appointment, because their closer then the dealer. Took them half a day to change the oil. Correction, they did not change my oil, when they brought the car back at 10:30 when I asked what was taking so long. Jake B apologized and said he screwed up and took other cars ahead of me. Then, their Video inspection stated the oil plug had rounded edges so they couldn’t guarantee they could get it out. Or torque it back in so they wouldn’t guarantee the work. Never in

Scheduled appointment for 8 am and dropped off car and was going to wait for car until they informed me that there tech quit and I could pick up car at end of day…so I am now having to Uber out of there which is not a big deal, but I also asked the rep to fix my turn signal light which was not preformed at all…it is a pain to install this bulb which I can do, but I asked them to do it and they didn’t do the job???? It is very disappointing to ask for service and then not receive it! I wouldn’t go back there…read the other reviews of this place and decide for yourself

So accommodating! Walked in without an appointment on a busy Saturday before Christmas. I was told that they could fix my tire that had a nail in it. April was so kind, courteous, and helpful. She made a distressing situation so much easier. Thank you Conrads!