Lane & Kenny Body Shop

Completely horrified at how awful this group is. Screwed up my car and now it's too late to fix it with the insurance claim. They just doctored the car up and made it look pretty. Didn't fix several things and now it's gonna cost thousands to fix it. Thanks guys. You really screwed me over hard. Plus they left trash and mud in the car. Like what's wrong with you guys?

Normally I am a Roush Honda customer, but I was in an accident with a Progressive Insurance customer, and they recommended this body shop, and claimed they could get me in fast. So, I thought, how bad could it be for a little fender scratch? Ha Ha!!! Lesson learned! Within seconds of pulling in the parking lot, I was yelled at for entering the wrong way. (The gate was open, so no visible signage.) Next, they lost my appointment, although I had called days prior to confirm. The front desk receptionist was blunt; she cut me off when speaking. The entire atmosphere was not customer service friendly and in the end, I was so happy that they lost my appointment. I will stick with Roush Honda.

The staff at Lane & Kenny has always been so kind and helpful! I was in a fender bender & my insurance company quickly got me in for a repair. They have a nice and comfortable waiting room. They made sure I had a proper rental and my new car body looked great! Also when I came back, they very graciously buffed out a big scratch that I, in fact, was responsible for. Thank you so much guys! I'll be back for anything I need. Service: Body & Trim