Frank's Marathon

I’m really disappointed in Frank’s Marathon. I took a Honda CR-V in for a pre-purchase inspection. They told me that the car was generally in good condition. Not even a week later of owning the vehicle, I took the vehicle to another shop to have it looked at due to issues I was noticing. It turns out the car is leaking oil from every place it could possibly leak oil from, the exhaust is leaking, two tires need replaced ASAP, new brakes are needed, and toms of other issues that resulted in an estimate of over $5k in repairs. There’s no way the tech at Frank’s didn’t see any of these things, particularly the oil leaking and the tires. The engine light also came on about a day after I had my car inspected at Frank’s. It was reset by the seller, and then reset at Frank’s.

I was a visitor in the area and my vehicle overheated. I had to return home, nearly two hours away, that same day. I called and talked to Adam who was kind and seemed to really be concerned, working my vehicle into the schedule. I brought it in. He cut a heater hose - added a new connector - and charged me for 1.5 hours of labor = $144. The next day I was experiencing extreme leaking again from the same area. My vehicle is now at my mechanic and he told me the work done by Adam was in no way a 1.5 hour job. I suspected price gouging but didn’t have enough information to effectively argue at the time of payment. So BE CAREFUL!!!!! Adam gave me the “anyone else would charge a lot more” speech and made himself out to be a heroin in my crisis. No sir. I was a vulnerable woman in an unknown area with a vehicle emergency and it was the perfect opportunity for someone to take advantage of -

Frank's Marathon is the best auto care shop in UA. Three generations of Gillespie's have run this location on Riverside Drive. Super service at very reasonable prices and they stand by their work. I recommend Frank's very highly. Ned Timmons