Firestone Complete Auto Care

TLDR: The staff is great, but they are not being appropriately supported to provide adequate service. Long wait times. I came in for a 4pm appointment for a brake inspection. This service was previously estimated to take 30min. I was told upon arrival that my car would not be seen for 1 hour and they would be unable to complete any brake services due to time and staffing restraints. I then waited in a lobby that smelled like the inside of an autumn Yankee Candle. The building was heavily over scented by multiple automatic air misters that went off every few minutes. Coupled with a large window front that left the waiting customers to stare into the setting sun. The lobby was a sensory nightmare. There were other customers who had been waiting several hours for their vehicles without appropriate communication on their status from staff and many who left because their service would not be completed until next day. My car was returned to me at 6:30pm with the recommendation to replace all

Stopped in after trying to change my turn signal bulb myself and failing. They were so polite and friendly and were able to fit me right in and get me on my way. I have come to this location for years and I am always so happy with the work done as well as the customer service. They are always professional, helpful and friendly and I value this so much these days when those qualities are hard to come by. I highly recommend.

Exceptional customer service. My car stalled nearby and Bobby was more than helpful to jump my battery, and even ran a health check on it. Great folks. I will definitely be back to have them work on my car.