Upstate Imports Auto Repair Syracuse LLC

The BMW mechanic did me dirty. Other than issues with the mechanic, the service manager was nice and the other techs seemed nice as well. I'm okay paying more if the work performed was quality...but it was not. I feel very screwed over. To clarify, this review is directed at Upstate Imports on Erie Blvd. and I have indeed had my BMW serviced at this location just not under the name Duane.

Terrible. Customer service is absolutely terrible. If you want to waste time and money, then this is the place for you. Both Brian and Tony are completely poor in terms of booking, managing, and addressing customer concerns. Be warned that they will take your car for a joy ride.... Totally unprofessional and will try and take advantage of you as if they know better. They also claim "they are not a charity" and gauge prices unnecessarily, again trying to take advantage of customers. Do not bring your vehicles here. We own a half a dozen vehicles and none of them will be serviced here again. Hope you enjoy losing clientele and money. (This only applies to the Erie. Blvd location)

I was thoroughly impressed with Upstate Imports. You would think because they work on high end cars like Porsches and BMWs there'd be an air of stuffiness in the shop. Nope. The guys there were so down to earth. They had wifi so I could still work while they were doing their thing. They've got fresh coffee, water, and snacks while you wait. I went there just to get my car inspected and what I got was my car inspected. Thoroughly. They called me out because something was wrong. Great here's an unexpected $500 bill. Showed me a problem with my exhaust. Loose and missing hardware. Of course it had to get fixed. 15 mins later I'm up paying my bill waiting for the sticker shock. I was very shocked. They charged me for my inspection. That was it. On my car i would expect to be charged for every little thing. I asked about the repair and Kyle told me that it was such a quick fix there was no need to charge. I've read their reviews, good and bad. From my own personal experience I