CARSTAR Carmasters Collision West

Jeffrey called me today to let me know my car was ready to be picked up. He told me I needed to pay cash in the amount that my insurance company had pre-paid me. I specifically asked about this when I dropped off the car and no mention of a cash payment was made and I did not have the cash on hand. I spent 2 1/2 hours dealing with my bank and insurance company, the insurance company called the repair shop and both Jeffrey and the owner. Sam insisted that I had been told when I dropped off the car. Even the lady that took my money today understood that this was not true. I certainly have no problem paying by cash, but I was put on the spot because I wasn’t told when I asked over a week ago , the business doubled down on insisting I had been notified when I dropped off the car rather than work with me. I was treated very shabbily on the phone by Jeffery, and I have to assume he didn’t furnish Sam with an accurate account of our conversation. Services: Painting, Body & Trim

Carstars finished repairs on my vehicle ahead of schedule, and kept me informed during the process! Everyone was helpful. Thank you, Carstars! Service: Body & Trim

My fender bender was repaired by CarStar and I could not be happier with their service. Tim was super friendly and explained exactly what needed to be done. My car looks brand new again. Plus the repairs were completed in less time than expected. I would definitely recommend them!!! Service: Body & Trim