Updated Auto Body

Worst auto shop experience I've ever had. If you have a TESLA, go somewhere else. Their customer service is nonexistent. If you call and speak to the estimator, he will tell you that he'll call you back later today. He NEVER calls back. I've had to call in repeatedly about every question before I can finally get a yes or a no answer from the guy as to whether my parts or in or if i can schedule the repair or if the car is ready on the date he said it would be (the answer was eventually no). From the date of my estimate, it took 2 weeks to receive the part. Ok, I can chalk that up to supply chain issues.... BUT, they didn't even attempt to schedule the repair until the part was fully in their warehouse, and they didn't mention to me on the date of my estimate that I'd have to wait ANOTHER TWO WEEKS AFTER THE PART CAME IN FOR THE REPAIR TO BE STARTED. Then, the repair itself took a week because of paint, BUT they apparently did a bad job on the paint and it needs to be redone. I

I can't express how much updated auto has helped me and my wife in a time of need. Forever grateful for them getting me into a great, quality car at a good price even though my credit was destroyed a few months ago. I was also very impressed with the quality customer service and how smooth the establishment is ran.

Excellent service! I had such a positive experience with Updated Auto. Unfortunately I ended up having to have my car serviced there twice. Once due an accident and second time for a huge scratch from something. I tried to repair it myself but that didn’t work out. The first visit I was sent by an insurance company due to being hit head on and Updated Auto really did a great job so it was a no brainer to go back to them to repair my door. Excellent customer service, front desk and staff very friendly, personable and professional, excellent work. My door looks brand new. I dropped it off and two days later it was ready. And they put some type of air freshener in my car that had my garage smelling good for days. I definitely recommend them if you need your high end luxury vehicle repaired. I’m hoping I don’t need them again anytime soon but if I do I would definitely have Updated Auto repair my Range Rover again. Service: Painting