Gene's Auto & Truck

I recently had an unfortunate experience with this business. While their parts pricing and labor costs are on the high end of the industry average, what really bothered me was the fact that they charged me for labor time that was significantly higher than what it would normally take to complete the job. I felt like I was taken advantage. While they may have gotten me once, they will not be getting my business again. Services: Auto maintenance, Oil change

Absolutely stay away! I originally dropped vehicle off at Genes auto and truck here in Papillion to get some extended warranty work completed, this was in October.. it has been three weeks that truck has been at genes auto and truck, Alpha warranty honored the contract and provided Matt (representative of genes auto and truck) with a replacement transmission, the techs at the shop installed the transmission and they stated it was a defective transmission and they needed to replace it again… before any work was authorized or completed I specifically asked what will be the total, he stated verbatim..” $180 for fluids, your warranty covers the rest” I then waited for the vendor to deliver another transmission. On Thursday of last week (11/17/22) the transmission was delivered, I was under the impression it wouldn’t arrive until Friday (11/18/22), truck was completed on Thursday (11/18/22) and no one reached out to me to let me know what was going on, I had to continuously call and touch b

If you are ever in need for a mechanic this is the place to go! The shop was clean and friendly. The service was explained in great detail , I had options on what needed to be done and what was a priority to keep me safely operating on the road. I never once doubted the genuine concern and honesty from their advisor, Matt. I have referred many friends and family to Gene's and will continue to do so. Thanks guys, Kuddos! Services: Auto brake repair, Oil change