Anderson CDJR of Grand Island

I had an excellent experience at Andersons during the purchasing process. I worked with Riley, and I felt no pressure when looking for a new vehicle. Riley was very informative on not just one vehicle I was looking at but several. The negotiating process was actually fun. The best part is that I know, that even after leaving the lot, if I have questions, concerns, worries, they will be there to help and inform.

I waited for a couple months for Anderson to call me to tell me the parts were in for my recall/warranty repairs and never got a call. I called and was told a service advisor would call me "in a few minutes". Two weeks later, no call. I sent a message through chat. I got an email saying they would check, no response. I finally had to call back to check. Surprise, the parts were there, but they had to go find them because "they were assigned" and that tech no longer worked there. Asked about oil change/maintenance and scheduled at the same time and was charged twice what I could've gotten an oil change and tire rotation for elsewhere. I never received my "inspection" report telling me about fluid levels, tire tread, etc... The manager literally stated, "All I can say is I'm sorry." This is not the first time I've had issues with Anderson CDJR. Unless forced, I will not return.

Carlos was amazing to work with. He really worked hard to find me a car within my budget! Even warmed them up before I took a test drive! Thank you for your help in finding my beautiful car!!