Shannon's Auto Service

On October 12, 2021 I made an appointment to have my oil changed on October 20 of 2021 which was exactly one week later. I spoke with Mike, the owner. I made the appointment for early in the day, for 8 AM. And I made that appointment solely because I was told by Mike, on the phone that it would take less than an hour and that I’d be able to make it to work on time. So I get there today, 7:50 AM, the owner, Mike, walks outside, I explain to him that I made an appointment to have my oil changed at 8 AM. He asked me if I would be waiting. I told him I would be and that I was told on the phone it would take less than an hour and that I had to be at work by a certain time, which is why I made the appointment in the first place. Mike then proceeded to go on a rant about Covid and a different world and that he only makes $10 doing an oil change. He was BEYOND rude and said there was no way that was happening, that they’ve had two cars on the lifts waiting to be worked on for the past two w

We've been using Shannon's since we moved to Wilmington and they've always gone above and beyond in terms of service, price, honesty, and thoroughness. It is always easy to bring our vehicles in for repairs and they communicate really well. They always make sure to tell you what needs to be done to fix the issue and where to avoid unnecessary repairs/cost. Prices have always been fair. Highly recommend. Veteran owned business.

My truck had a loss of power when stopped. I took it to my regular mechanic which determined the issue to be within the timing system, and outside of their scope of work. They recommended me to bring my vehicle here. This shop has a terrible lack of communication. Both I and my regular mechanic called before having the vehicle towed to Shannon's to be sure it was something they could accurately diagnose. The vehicle sat for an entire day and the shop closed early on Friday and neglected to inform me that they hadn't gotten to it. I understand them not getting to it, but they could've called and told me after promising an update that day. Monday morning rolls around and they call me and say they think it jumped timing (we already knew that) ask if they can pull the spark plugs and perform a compression test for a total of $200. Sure, go ahead. Again, I'm promised an update. I call back around 3 after not hearing anything. They've tested cylinder 1 and 2, finding zero compression on cyli