Firestone Complete Auto Care

We came at 8:15 am. They said if we came back at 9 am they could get us in at 9. We tried asking for a time update at 10:35... would not update us. Tried calling while we walked around the plaza waiting... put on hold. Never worked on our car. And on top of it, they were so rude. They asked if we'd ever been there. We said it was our first time because we usually see a FAMILY mechanic. He retired a half year ago. But he's family and always did us so well. And these people not only criticized us for never coming to them but called our family mechanic a scammer. They laughed at us going to a family mechanic instead of them. How are you going to insult a family member just because they're not your business? And to insult us for never having been to your grand place? The only scam I see is people stealing our time by not giving us a time check, being rude to us, and not getting us in at 9 like they said they would. Will not be returning. P.s. they were not speaking nicely about the custome

I went in on a holiday weekend and they were jammed. Still, I had an appointment so I was hoping to get out in a timely manner and when I called to check on my truck they said it would be off the lift in minutes. When I showed up my truck still wasn’t ready, which made me pretty frustrated. This is where the difference in their team showed. They realized their mistake, worked quickly to fix it, and offered me a discount. They were courteous and helpful throughout, despite this being a low cost repair. I’m actually confident that if I told them I needed it done quickly it would have been one of the first vehicles completed, but they were balancing a lot. THIS is the type of service that’s needed. I’ll definitely go back to this shop. Thanks to the team and keep grinding through the challenges!

I've bought tires from them before in the at this location. I called today to ask a simple question about oil changes and I never even got to ask my question because they put me on hold for 15 minutes for a simple question that never got to be asked. I recommend next time somebody wants to ask you a question that takes about 10 seconds to answer you go ahead and answer the question so people can get on with their lives. Service: Tires