Herrin-Gear Chevrolet Service

Took forever to get my vehicle back. I understand supply chain issues. But they did not give regular communication about the status of my vehicle or the reason for the delay. We didn't hear anything for over a week. When I called, I was hung up on multiple times. When I complained about that, they asked, "Well what do you want me to do?". I never expected to be treated this way. And as a faithful customer for over 4 years I found this unacceptable and completely unprofessional. Not the usual service that I expect from any Herrin Gear Service Center. DISAPPOINTED.

I spent thousands of dollars on my car here having several things repaired. I took my 2008 Cadillac in to have the air conditioning repaired and was without the car for a month or more. I had to take the car in 4 seperate times to have it complety repaired. Herrin gear did provide me with a loaner, but returned my car to me with the front floor boards covered in grease and a ripped front seat, none of which was wrong with the car when I originally dropped it off with them. Oh, and we spoke with the general manager and gave him the list of things wrong with the vehicle when we got it back. None of which was wrong when we gave it to them. He fixed some of it, but I'm stuck with a scratched passenger seat and loose panels.

Great service kept me up-to-date on what was going on with my car and even when I was late they help me reschedule.