Toyota of Hattiesburg Service

I love the Toyota Highlander. This was our second. The salesman, Reed, was knowledgeable and professional and a nice guy. Enjoyed working with him. My only complaint was about some incentives they offered that I didn’t mention during the purchase and neither did they. I feel like if their is anything extra That can be done when you’re making such an expensive purchase, they ought to do it. I do also realize that it was a failure on my part not to bring up anything I wanted added to the car at the time of sale but a break on cost I’ll now pay to have bump guard strips added to the sides of the vehicle would have been nice.

Kelly is hands down the best salesman I’ve ever had to pleasure of working with! He was a tremendous help with everything from financing to entertaining my daughter while I signed paperwork. Megan brought us a gift bag that also entertained and was greatly appreciated! If I’m ever in the market again, they will be my very first stop!

I went in for a routine oil change and tire rotation. They ended up breaking my lug key during the service due to overpowering the lug key. The service manager, handled the situation so unprofessionally. She didn't seem to take responsibility and claimed that the lug key was bound to break anyway. I've used that same key at other places without a hitch, so it was a bit hard to believe. I waited around 40 minutes just to have a chat with her. But when I finally did, she wasn't too helpful. Instead of addressing the problem, she offered a discount on a car wash like it was some sort of solution. She refused to cover the cost of a new lug key and stated that it is in her power to cover the cost, but she chose not to. Her attitude was disappointing, to say the least. All in all, my trip to Toyota Hattiesburg was disappointing. I can't say I'd recommend their service department based on this encounter and I will never be returning to this dealership.