Firestone Complete Auto Care

Firestone complete Auto Repair services does what their name said the give complete Auto Repair service, great services and fair prices.

Would not go here.very slow. I brought a work van here to do a ball joint. They up sold enterprise (leasing company) a brake job. I specifically checked this myself before Brought here. When i called they said nothing about the balljoint and said they are waiting for a “one time use brake part”. I’ve worked on cars for a long time and never heard of a stretch to yield bolt on brake components, but i could be wrong. They had, I’m assuming another tech recheck and sure enough ball joint is wasted. In the mean time, waiting over a week now for this “one time use part” still without a work van. Lesson: go to the dealer for anything other than tires . Places like this, for the most part, do not have quality techs. You get what you pay for!

I scheduled an appointment for an oil change. When I checked in for my 11:30am appointment they asked if I was leaving it with them. I had indicated I'd wait with it when I scheduled it. They told me it wouldn't be done until 8pm. That's right, 8.5 hours for an oil change. The guy explained to me that where I failed was by scheduling it online. See, it's my fault because I used their online appointment scheduling tool to schedule my appointment. It reminded me of the Seinfeld bit where he tries to explain what a reservation is.