Frank & Bob's Auto Service

NO COMMUNICATION AND A HUGE UNAUTHORIZED BILL. I called and asked how much it was to get an estimate. I was quoted $60. I dropped the car off at 2:30 pm. An hour later they told me I needed an oil change badly and it was only $110 extra. I approved this fee. Then when I came to pick up the car at 4:30 pm the bill was close to $500. They never called to get authorization of the repair. They just did it and demanded the money. I paid it. However, I wish I had read the reviews on here, about how they keep doing this over and over. This is the second time they have taken advantage of me. Do your self a favor, go somewhere else. Unless you have deep pockets and can afford a lot of extra charges. These people are ridiculous. The older gentleman loves to yell at you and argue. Service: Air conditioning

I had made an appointment for just before 5pm, and braved a storm heading back to KC to make the appointment. When I called by 4:30, about to arrive, the old man who typically picks up the phone said I was too late, and hung up on me. I called him back, trying to get more information about when I could do what they originally told me I could do. This man was tremendously rude, chastised me for asking when on Monday I could come in, and said “Ma’am, you’re asking too much for a $12 inspection.” So- asking for an appointment time is too much, and if he doesn’t want to talk to you, he’ll hang up on you. I thought I’d found a place to take my car, but I was clearly very wrong about that.

My wife went to Frank and Bobs for an inspection to renew plates. They called to say that the rear brakes were leaking fluid and needed replaced. They quoted around $900 for all four brakes, and if we just replaced the rear ones, about $400 less. Expecting it to be around $400-$500, she told them to just replace the rear breaks. When she picked up the car, they had charged us $927.99. And this was just for the rear brakes. I went in to question them after this, and the owner tried to tell me that it was "just an estimate". Their estimate was about 50% off the final price? I looked on the invoice and they charged $131.98 for each caliper. Autozone does not have one listed for this car over $91.99. Rear rotors were invoiced at $98.99. Autozone sells them for $52.99. They mark up parts up to almost %100 in addition to the labor charge. This is unacceptable. I went up to get the difference back and Nick wanted to have a shouting match before begrudgingly refunding $80.00 (about h