Firestone Complete Auto Care

This is honestly the worst experience I’ve ever had at a shop. I went in for a tire patch and asked them to look at a sunroof motor. They destroyed the headliner and didn’t even patch the tire correctly. When I got there the tire was still low. A few weeks later the patch failed. Run, don’t walk, away from this place. Horrible service. Unprofessional staff and an awful experience. I had to take my car to another, better shop. Services: Tires, Electrical

If I could give 0 stars I would. Absolutely HORRIBLE! Mid to late January my car started to have a slow crank to start. Assumed it was the battery. Called Firestone and they said that they would be able to get it in that very same day. They CLAIMED to have checked the battery, the alternator and the starter and it was the battery. Okay no problem. Got the battery changed. Next week same problem slow crank. Took it back in and this time they said it was the alternator. Strange that last week it wasn't the alternator but this week it was. Whatever, got it changed. Except, the problem continued. And they had the audacity to blame the WEATHER. Brought my car back in and they couldn't find the problem. Next day took my car to the Joe Machens dealership within an hour they figured out the problem was the starter. AND the dealership had MORE to say including that the people who did my last oil change didn't put the cap on properly so at that point I had been leaking oil for almost 4 weeks. Gu

For starters. They had a whole lot going on. And the gentlemen at the front desk were in the back helping the mechanics. So great team work. Very friendly. Worked with me to make sure I could afford what I needed done and did a great job to boot. Thank you