Baker Road Automotive

After reading the great reviews, I decided to start taking my vehicles to Baker. I wasn’t disappointed. They are friendly and upfront about repairs. Recently I have a water pump go out on my SUV. While doing the diagnosis, they took the time to call the dealership to attempt to get the work done under warranty. The repair was completed in a timely manner and a loaner vehicle was provided. I will continue to use them with all of my vehicles’ service.

2018: Baker Road Automotive expanded it's ability to provide quality automotive maintenance for German imports when new owner, Eric, a former certified Audi mechanic, took over a year ago. While still providing excellent service for American and other imports, I know my RS6 and 30 year old 911 are in good hands. Baker Road Automotive's location is very convenient and their charges are reasonably priced. I have been using Baker Road Automotive for over 6 years since moving to Glen Lake and have found them friendly, caring and honest. They offer timely deals for regular maintenance on all cars. Thanks Eric and Rick for years of quality care for all my cars, German and American. 5/3/21 Update: Eric and Co. did a magnificent job in replacing my Audi RS6 brake pads/lines and rotors last week in addition to two front bearings. By going to BRA, I saved significantly over what the dealership had bid for the job. Thanks again, Eric. 10/22 update: Eric, Rick & Tom make a great team at Baker Road

CHARGES FOR ESTIMATES I recently moved and needed a new garage close to my home. After reading reviews, I took my vehicle to Baker Road Auto expecting to have a positive experience. There is nothing on the garage website that indicates they charge for an estimate. There is no signage in the store that says they charge for an estimate. I spoke with the garage multiple times, and there was no mention of charges for an estimate. Charges never came up until I came to pick up my car, which the garage was threatening to withhold until payment. This was the first and last time I will take a car to Baker Automotive. I have never been charged for a repair estimate at any other garage. The business practices at Baker Automotive are misleading, fraudulent and coercive. I am asking to have my money refunded. Services: General repairs & maintenance, Auto engine diagnostic