Rochester Collision

I needed to get some repair done on my car and AJ gave me an estimate that was lower than a few other places that I visited. When I asked about dropping my car off, he kept pushing me back and told me to check in again week after week even though I asked about setting up a time in the future. After 3 weeks, he said he would try to slot me in for the end of the week but said he would call me back in 20 minutes. After 1 hour, I decided to give him a call and he sounded annoyed that I was calling him and said he would be in the office in 10 minutes. After another hour, I tried calling again and I got a "this number is unavailable" message. He texted me that they were busy and said he could likely fit me in at the end of the week but didn't bother to tell me when to come. Since then, he's ignored me so I found another body shop to do business with. Based on the other reviews, it sounds like they do a fine job once they actually help you but they really need to look into hiring a receptioni

I am writing this as I wait for a call back from AJ at Rochester Collision — unfortunately, I’ve ended up needing his services about once a year. Between the icy roads, two teenage drivers, and picky lease inspections, I am thankful to have found him a couple years ago when I just couldn’t afford another dealership sized repair bill. AJ is a helpful, knowledgeable guy and will give you the best price and do good work. He might be a day late, but more importantly to me, he has always been honest and fair in our dealings. This is a smaller shop — AJ answers the phone and AJ is hands on with repairs. I’ve seen a couple other guys working at different times, but he’s the primary guy. So if you can appreciate working with an owner-operator and don’t expect some of the fluff services of a larger shop, you will be happy with the service and not paying fluff prices! Service: Body & Trim

I can't say enough good things about the employees and service we received from Rochester Collision! They went above and beyond to get our work truck on the road with a new Trans+, in a speedy fashion. They kept us updated and were extremely reasonably priced! We found our new trusted mechanics!!