Classic Imports

This last service done on my Jaguar was LOUSY one thing to wait 3 months for radiator parts coming from England. What disgust me is Travis or his asst told me to pick up my car after shop hours because my car was all fixed and ready for me to take home. When I arrived to pick up my Jaguar the taillights were messed up as bad as they were when I dropped my car off, so I left my car there. When I called they didn't apologize they argued further parts were needed. Took several more weeks to fix

...coolant leak plus other high mileage replacements and maintenance on my 2013 Audi TT. I compared customer reviews, pricing and timelines between many local service shops, as well as to what Google said parts and labor should be. Classic Imports in New Buffalo was right in line with my research. Being able to drop it off and leave it meant they could work on it earlier and faster than their schedule predicted. I appreciated the text communication that let me know when they started, the progress and overall findings. Also, their customer service software that provides detailed notes and breakdowns of each recommended repair was easy to use and great for my "knowledge is power" mantra. My car is fixed and running great AND their customer service is over the top, outstanding. I've already recommended them to friend of mine.

Austin was great in every way. Gave very knowledgeable advice, was low-pressure, and guided me through logical and prioritized repair options. The work at the facility is always excellent, and they can be trusted. I have used them to care for my classic MBZ 560SL for many years, and will continue to do so for years to come. Services: Air & cabin filter replacement, Auto engine diagnostic, Vehicle Inspection, Air conditioning, Wiper blade installation, Oil change