Northern Auto Repairs

Took my Ford Taurus here after seeing great reviews but not knowing what to expect. My car had a rough idol and I had tried to diagnose and fix it myself but I couldn't find the cause. (no warning light, no codes) Anyway, Rodney the service manager kept me informed throughout the day and they were able to find the problem and fix it. It ended up being only labor to fix the problem and the costs were relayed to me before hand, so no surprises. I appreciated their honesty and will use them in the future. Services: Auto engine diagnostic, Auto engine tuning, Vehicle safety inspection

Most auto repair shops get a bad wrap for overcharging or hidden labor costs. The experience I had at this shop working with Rodney and his team, was the first time I've seen such a established business integrate with technology to give the best customer service experience. I was given a link to status updates at all steps of the process sent to my phone which made it super easy to monitor how long and when I can expect my car to be done. There was an addtional link sent with a full inspection that had a very detailed look on all aspects of the vehicle and gave accurate recommendations for what was needed as critical and upcoming for the car to stay in working order. The initial estimate was lower than the final cost, however Rodeny not only called and explained specifically what was needed he also sent photos and specific part numbers that were ordered. I was even able to price check the cost of parts and average cost of labor needed online for the wok provided and it was right on par

I had a great first experience with Northern Auto. I had an issue with my 2014 Volvo and they were able to get it taken care of for me within a day. Rodney was very friendly, responsive and kept me informed all along and the way. I will definitely come back here for our future auto maintenance needs. Services: Auto battery replacement, Steering & suspension replacement, Vehicle Inspection, Oil change