AutoZone Auto Parts

Ordered a part on thursday 9/28 and was told it'd be there the next day between 2 to 5. It is now 10/2 closing time, and still no part. Asked to do a return over the phone and was told we had to come in to get the return via debit card transaction, so we come in to get money back and employee says they arent allowed to give us our money back without receipt because there is "no way to pull up the transaction". Contradictory waste of time and still using pony express to ship parts. No wonder online retailers are choking local shops out. Won't be back.

I'm quite convenient their app is a hell of a good app and their customer care and service and quality of their parts and such are very much top of the line I have never had any issues getting what I needed almost the same day and if not delivered the next

This was the worst AutoZone experience I’ve ever had, the staff was totally rude, and did not help or show concern for my issue at all. I came in the previous day and bought a battery and was told I had to remove the plate in front of it so they could access the battery and then they would change it for me. I explain this to the staff the next day and they said “ I didn’t sell any batteries yesterday” and basically walked away. Zero customer service whatsoever and they did not even look at the battery.