Firestone Complete Auto Care

My car was left unlocked at sum while my car was on Firestone’s lot . I dropped the car off on 9/29 for service and then picked it up on 9/30 this morning. My car had been ransacked. Apparently left unlocked because the locks or windows were not broken into. Needless to say my identity was stolen and I had to report it to the police. I had to call several places because important information was taken. I am disappointed because Firestone had a duty of care to make sure that my car was at least locked. Very disappointed Services: Tires, Wheel alignment, Oil change

I was treated with professionalism and I brought my car in early morning and it was ready in a great time frame. Great service. Andrew and his team were very helpful!

I brought a mounted tire and wheel in for them to balance. They asked that I leave it for a day. Came back the next day and picked up the tire.I then went home and started to install it on my vehicle. When picking up the tire-the wheel weights started to fall off the rim. So I has to remount the old tire and get the car off the jack.I took the tire back to Firestone first thing on the third day and asked if they could quickly rebalance the tire. They said I would have to wait 90 minutes because they were busy. I then had to leave the tire with them.I came back later that day to pick up the tire. I asked them if they could quickly remount the tire on my car. They again said I would have to wait another 90 minutes because they were busy.I had paid $14 dollars for them to balance the tire. They DID NOT issue a refund.I just took the tire with me.I am busy too. I had 3 meetings I had to move to a different day in Pittsburgh because of this. What horrible service.