McCarthy Tire Service

From a professional view this shop is poorly managed. I purchased 4 new Firestone tires (mounted & balanced) from this shop on 3/18 for my daughter's vehicle based on the clerks recommendation. 10k miles later on 6/19 the car started shaking violently at high speeds. I brought the car back to McCarthy to have the tires rebalanced and when I left the car was still shaking. I took the vehicle to another shop who did an inspection and said that the tires were out of round. I took the vehicle back to McCarthy and the same clerk who recommended these tires said I would have to deal with Firestone directly cause I did not purchase Road Hazard protection. When I told her that the problem was not "Road Hazard" related and I bought the tires from them not Firestone she said she would have the manager take a look. The manager who worked on the vehicle then proclaimed that they re-balanced the tires again and put the car on a lift a did a "drive test" and said the shake was transmission related.

Not impressed. I ordered trailer tires for my RV. Was told that I would receive a call when they came in. Two weeks later I called McCarthy tire and they said that they sold my tires to someone else. They said that they would reorder tires for me on an expedite basis and call when they were in. Two weeks later I called again and they said that they did not have the tires and would get them from their Baltimore location. Two weeks have passed with no success. I went to another tire dealer and got the tires that I wanted in a week.

Steven, Ray and Billy are the best! Quick and professional service!