Service King Collision Gaithersburg (Now Crash Champions)

I'm huge on great customer service!! When I enter a business, I pay close attention to the type of service I receive, from everyone across the board. I must say, the customer service at Service King in Gaithersburg was PHENOMENAL!! From the initial set up call, Alina was kind helpful and on top of keeping me informed about my car from beginning to end. Everyone in the office was kind and looked out for one another and the customers. I saw this in how they spoke to one another, other customers and how they took turns going outside to shovel and salt the entry way. I knew my car was in good hands when I left. When my car was completed, which was completed earlier than expected, I received a call from another kind employee who shared everything I needed to know upon pick up. Check out was a breeze! I just had to sign one paper, leave the rental keys, and was on my way in less than five minutes. I hope I don't have another car incident, but if I do, I will definitely use this Service Ki

My Mercedes SUV was involved in a hit-and-run accident. The damage was extensive. Three weeks later, after the repairs were completed, I couldn't believe the difference in its appearance. It was like night and day. Service King truly did a marvelous job. We highly recommend them if you ever need auto body repair.

Absolutely incompetent. I was referred to service king by progressive. The repair was delayed by more than 1 week with no communication, I would have to contact them for any update. During the time they had the car they punctured a tire and left it flat leading to it having to be replaced. Services: Painting, Body & Trim