Pep Boys

The staff and technicians at Pep Boys on Route 40 Frederick MD are friendly, proficient, and knowledgeable. I'm always happy with the service I receive there.

This is going to be a bit lengthy, but maybe it will help out another customer. My recent visit to Pep Boys on the Golden Mile in Frederick was one of the worst I can remember. The lesson--DO NOT use the website to book your appointments because it really means nothing when you get there. I picked the 4 new tires I wanted installed on the car, scheduled the appointment for noon the next day, and arrived the next day right on time. Upon arrival I saw my tires, but was immediately told it would be a couple hours. I drove alone from PA to Frederick thinking I had an appointment. So, I told the Advisor I had to stay in the area. I thought I could grab lunch, hang out, then monitor the app to get updates. I received an inspection report within an hour, but the app indicated "your vehicle will be ready for pickup at 3PM" (3 hours). I wasted some time, walking through some local stores, then arrived back at 3pm...happy to see new tires on the car. When I went inside to pick up, I was told by

I brought my vehicle in to replace a damaged tire, then decided to have a longstanding oil leak repaired and cabin air handler issue resolved to pass state inspection. My vehicle failed Virginia inspection because the air will not redirect to the front windshield for defog/defrost. The entire environment controller unit on the dash was replaced and all the work was done well, but the air still cannot be redirected to the windshield to pass safety inspection. I suspect the actuators behind the dash need to be inspected and/or replaced to fix this issue. I am pleased, as usual, with the overall service but I'm just disappointed that this one issue was missed in all the work that was done.