Mr. Tire Auto Service Centers

I went in on a spare. I actually needed all four tires. The rep showed me why. I was in and out in about an hour. They gave me a good price. One feature they have is that if you buy tires here, you can make an appointment to rotate the tires without cost. I will be taking advantage of that.

They have appointments but don't understand the purpose of an appointment . When you set an appointment you understand you may have to wait a few minutes but when you arrive for your confirmed appointment time an they tell you that it will be 2 hours that's totally unacceptable. They need to honor the set appointments as people have other things to do other than wait longer than expected as they had a scheduled appointment. I was there for balancing (4) tires and they still can't keep the confirmed time. This has ruined the chance of ever getting my business ever. ????

Worst custumer service I have ever encountered by man at front desk.The manager KEVIN KELLY needs to replaced. He was super rude kept going back and forth with me and did not try to solve my issue what so ever. I have a shop of my own JM TIRE DEPOT (in which I send people down to mr tire for alignments when we are too busy) and you do not speak to customers the way this man did.I Brought in my car for alignment and my mother had also mentioned squeaking noises. We dropped off to give them enough time to check everything. When I called to check on car the manager Kevin said he was not told to check squeaking when that’s the whole point I brought it. if you guys actually “test drove” the car which I’m sure they didn’t you would definitely HEAR the noise! They still had my car on the lift when I called at 4 and the manager KEVIN refused to check what the noise was even though they only close at 7. I got my car back and my car is STILL making noise! I will never send my customers here an