Firestone Complete Auto Care

Came in for a complete inspection and they gave me a recommendation for 2500$ worth of work. I asked them to just do all the filters, pipes, and oil change. I called back to see how long itd take and they said its only take 20 mins to finish and that it was probably already done. I came back in an hour after that same call to find that they hadn't even started! They told me i could pick the car up after hours and to just pay online, but a few hours before close they told me i couldn't pay online and to give them my card information over the phone! I refused so they wouldn't even let me get my car til the next day....

First thing Sunday morning 1.29.23 I went to get in my car after I paid for services rendered and encountered a man in my car sleeping. I went back in the store and the Firestone associate called the police. Turns out the guy was cold and needed a place to sleep. Firestone had custody of my vehicle overnight and left the door unlocked. This is inacceptable. There was no damage done and nothing taken out of my vehicle however I will not be using this location ever again. Beware! Services: Tires, Wheel alignment, Oil change

My daughter's car needed tires; My car needed brakes and rotors. What stood out for me was the awesome customer service! The manager explained the problems in detail, was upfront with pricing, and services were completed in a timely manner.