Burtonsville Automotive Service

Who I assume is the owner is incredibly rude and condescending. I paid for an inspection last month, and since it’s been over 30 days, I have to get my vehicle reinspected due to another mechanic not being able to complete the fix in time. I returned to Burtonsville auto for a reinspection / to fix a part, so I called yesterday for new pricing information since I have the part. I was also given reinspection pricing information as well in the detailed phone call. I was told that they could not fix it on Tuesday, but if I dropped it off any other day this week in the morning, they could fix it same day. I made arrangements before my shift at work and coordinated a ride to drop off my car this morning. When I entered, the man behind the counter was incredibly rude and unwelcoming. I mentioned the call we had the day before, and that I was there to drop off the car. He then points to all the keys on his counter and goes “You see all these? You can drop it off today, but it won’t even be se

The pandemic and post COVID used car economy has taken a toll on mechanics. When I walked in, Wes looked like he was about to cry. He can be rude and irritable and unpleasant at times especially when they’re understaffed and over-promising customers, but he and the rest of the team does good mechanic work. Everyone just needs to calm down and breathe, and then what they desperately need to do is hire more mechanics. It’ll improve the overall customer service too since they won’t be so stressed out. Give this place a second try, the work quality for the price is still good and the other guys still have good people skills, just hire more mechanics!

I've been to this shop twice where I've had my tires repaired by the staff. Wes is professional, accommodating and fair. I would recommend his services. Service: Tires