East Side Auto Repair

My 2008 accord completely gave out on me, here I was thinking that it was hydro locked. Found this amazing place from AAA and figured it would give it a try. Took it in and every step of the way the owner frank gave me prices, options, and information on the situation from start to finish. Ended up having to get rid of the car and he was kind enough to take it off my hands with no hassle. Communication is the biggest issue I’ve had with garages in the past but Frank made sure I knew just what I would be paying before anything was done and if anything changed or anything was found I was told over the phone and given suggestions and advice then entire way through. The most pleasant experience at a garage I’ve had so far and I’ll be happily coming back!

I've worked with more auto shops for my own vehicles and for vehicles at work than I can count over the past decade some great some not so great, but no shop stands out as being as phenomenal as East Side Napa Auto in Worcester MA. The physical services provided in conjunction with their customer service is nothing less than exceptional and one of a kind. Frank, Luke, and James are all beyond helpful, courteous, and kind along with every one of their employees I have interacted with. I'm confident without a doubt that the crew at East Side always does right by the customer to the absolute best of their ability in guiding and providing exactly the work necessary for the best care on anyone's vehicle, be it a small car or heavy duty pickup truck. I would recommend East Side to any and every person looking for top notch car care whether near or far it is worth the drive for such reliable service.

They did an amazing job with my car . They waited and were so patient and kind to me while i got together the money for the bill. The owner is such a pleasant man; super helpful, friendly, respectful & all around just a great guy. He made this whole process for me go so smoothly & made me feel like my car was in the right hands ... which it was ! Oh & also the day my car broke down they helped me with a ride home too . I was running tight on money and really had no one able since i was new resident to not only the city of worcester but also to the state , but i didnt even need to explain any of that without them gladly offering me a ride first. My car is running so smoothly now ! I think its running better now than it was when i first bought it ! I dont think i couldve gone to a better business for services . seriously reccomend this place ! Thanks for everything ????