Goodyear Auto Service

Great customer service, reasonable rates for anything tire related. Pretty sure they gave me a lower quality oil than I would typically get (may be my own fault there). Further I have received quotes from them on 2 repairs for exorbitant costs before getting the repair elsewhere for half the price. For example: power steering pump replacement quoted at $1300+, had replaced at Josue for $600 instead. Then more recently, went to Goodyear thinking I just needed an alignment, they said I needed a new ball joint, tie rods, and control arm for $1400+. Took to Josue for repair instead and was told my control arm was actually just fine and was charged far less.

The prices for new tires are exceptional when you use the promotions on the goodyear website and goodyear credit card and the service at this location is pretty good but like many auto places they are short-staffed most days, causing the customer to wait a long time to be helped or updated at the front counter. Plan on a few hours for tire rotation, oil change, and alignment. They have complimentary waters and coffee in the seating area and the restroom is adequate.

While at a work event, my tire was leaking air. I left and frantically looked up repair shops, calling several locations who told me they could not service my vehicle until later that same week. When I called the Goodyear in Malden, I was greeted by a friendly team member who said I could bring in my car by 5:00 pm and they would take a look. I told the team member I would not make it until 5:10 pm and he said that was fine. Upon arriving, I was immediately greeted by George. He took my keys, checked me in, and got back to work on other vehicles. He did not get a chance to look at mine with another team member until roughly 5:45 pm. Keep in mind, this location closes at 6:00 pm. He and the other team member looked all around the tire and finally found the issue on the inside rim. They fixed the issue and completed the repair around 6:20 pm. The entire time they were professional, polite, and incredibly helpful. I felt bad about them staying late, but I was so pumped at the incredible l