Sullivan Tire & Auto Service

Had been a loyal customer for 15 years. Recent years shop has become dishonest and will tell you things are wrong when they aren't. Then grossly overcharge you for it. From my experience they have broken parts of my car they weren't working on. They improperly installed parts and even started disassembling my brothers engine without any authorization. When told we were going to get a second opinion, they threw the engine components into a box and had it sent to the other shop. The picture attached is how the car arrived to new shop. Even contacted corporate and they did not see a problem with the picture.. I would guess the BBB would have a field day... **UPDATE** Corporate claims this is resolved to protect their reviews. They made no attempt to remedy this enormous mistake.

Pre-appointment was a great experience, but after the job was done they tried to add on the cost of a service I hadn't ordered, and weren't transparent about the pricing. I set up my appointment online, and since the separate $99 "alignment" line item was confusing, I asked on the phone whether or not that was already included with the installation. I was told that they do a visual alignment check that is usually sufficient, but that if an alignment was needed they could add that on. My confirmation email lists the installation and "alignment check", but not an alignment, and certainly not the "peace of mind package" that adds on tire insurance. After the job when I went to pay, the price he told me was around $150 higher than what I expected. He said that they added the peace of mind package to the price. I asked whether they had had to do an alignment, and he said yes, so I said that they should have called me about the additional charge before they did it but if the service w

Took my car in to get a Sticker Inspection. Was told that I had a bald patch on one of the tires so I would need to replace it to get the sticker. I had been to my dealership a few months ago and then gave the tires all a good grade. Sullivan then said that they would need to replace all 4 tires as it would drive unevenly if I just replaced one, and gave me a $1000 estimate, with no option to just replace the one "bad" tire. It felt very sketchy. Went back to my dealership who inspected all 4 tires, found no issues and gave me the new Sticker for the year. Other reviews about dishonesty are valid and I will NOT be returning.