Good News Garage

We went to GNG in Cambridge with our 2011 Mini Cooper Countryman because we are in the neighbourhood, the local Mini dealer nearby sucks in my opinion, and I had a warm recall of "Car Talk". One of the founders met us and got us organized with Casey. Since that time they've done a few repairs and are always diligent, efficient, affordable, honest about issues and time, etc. I go in and say, "here's what's going on, when do you think, here are the keys, see you." They give the appropriate responses, and I'm on my way. On the other hand, I've seen interactions where the car-owner wanted to talk more about "everything". They listen and sort all of that out, too. They are always busy as far as I've seen, they've a staff of family people, and the seem to really care about what they do. My wife has said, "is that all?", every time. Use them. Keep them busy so they'll be around for us, too. Services: General repairs & maintenance, Auto engine diagnostic, Engine repair, Brakes

Honest! Fair!! Transparency!!!! Not to mention Eddie is patient and takes his time to explain the issues and concerns. CUSTOMER SERVICE in true form.

I've taken several of my cars here over a decade or two. They have always been fabulous, never suggesting/pushing unnecessary fixes. I had a bad odor coming out of the air conditioning system that the dealership could not adequately diagnose, I was concerned that I would have to get rid of the car (an older car which I love). Ryan and the team found that I had some sort of refrigerant(?) that was the source of the odor, fixed it, and I was able to keep the car, which I am still happily driving. More recently, Casey evaluated my exhaust system which the same dealership made sound like it as about to explode (or that it might do so at state inspection testing time). Casey said it's actually a small leak, and suggested that it's probably not worth fixing until absolutely necessary given the normal deterioration of such systems in this New England environment. Casey estimated the cost of two different types of repairs for it, one of which will eventually have to be done, but they were