Gerber Collision & Glass

I've been to several other auto shops in New Orleans, but wanted to try this one because it conveniently shares the lot with Enterprise car rental. I needed to replace a skid-plate on the undercarriage of my Jeep and fix minor low front bumper damage. I spoke with Tony, who was great, left my Jeep, got a rental, and was estimated 5-7 days for repairs. That was the first week of October 2021. They were initially great with updates and communication. After the first week, zero communication. After five weeks of me calling off-and-on about the status of my car, piling rental car fees, and no progress with my claim, I decided to pick up my car a go elsewhere. They even promised to keep me updated for when my parts did arrive from the manufacturer. Never heard back from them. I paid fees/my deductible for parts that were never delivered to me to this very day, April 2022. A brief list of other New Orleans auto shops with faster service and comparatively better customer service that I'd reco

Was referred to them by my insurance. They work by appointment only, which is respectable/understandable, but they do not have appointments within 3 weeks...so unless you can go without your car for 4-5 weeks or it's perfectly drivable, then this does you no good. Woman at the front desk was less than helpful. I understand shops need time to review estimates, order parts, etc., but this place will not work for a working person that needs body work done within 3 weeks time.

My car was wrecked and couldn’t find anyone in Houma area to fix it before December so I would have been out a car for 9 months. Called gerber and they got my car in and ordered parts / painted / and ready for me very quickly. They kept me updated throughout the process via texts so that I wasn’t wondering about what was going on. They handled the insurance part. Car looks and sounds like a new car again. Highly recommend the whole team from front desk / middle man / body shop/paint. Top notch service from start to finish. Hopefully I’ll never need them again but if I do I will be using this location and shop again. Thanks. Services: Painting, General repairs & maintenance, Body & Trim