Firestone Complete Auto Care

I write this scathing review to warn others about the deplorable experience my elderly aunt endured at Firestone Complete Auto Care located at 3665 General De Gaulle Drive in New Orleans. This establishment took advantage of her age, gender, and vulnerability, leaving her with unnecessary repairs, exorbitant costs, and an inoperable car. The abhorrent behavior of the staff, particularly the manager Tracy O., only further compounds the disgust I feel towards this establishment. My aunt, an 83-year-old woman, took her 2007 Nissan Murano with a mere 44,241 miles on it to Firestone for a routine check-up ahead of the hurricane season. There were no issues with the car prior to this visit. Shockingly, Firestone proceeded to charge her an exorbitant $4,340 for a laundry list of unnecessary repairs and exorbitant labor costs. It is clear that they saw an opportunity to exploit her trust and lack of automotive knowledge. The ordeal worsened when, just two weeks later, the car ceased to functio

I called Firestone after 4 pm in the evening to see if they could fix the stem on my spare tire (which was on the vehicle due to the newly purchased tire being flattened by a nail). They told me to come over right away and they would get me fixed up. They did just that...my spare was fixed and the new tire replaced. They also checked out the serpentine belt. They are courteous and most of all truthful. That's important when you're trying to maneuver through the mechanics of your car problems and not get ripped off. I loved my experience at this location. I will be bringing my vehicle their from now on. Thanks to the entire team!

The manager I been dealing with prior to dropping off my vehicle has been very informative , courteous and professional . I do not doubt that the service will be exceptional as well.